Bug Reporting

We want to know if you encounter a problem using MacPOSX software. If you find a bug , we would appreciate it if you could provide us with the following information. This will help us save time.

• The version of MacPOSX that you are using, ie v1.4 Multiuser
• Your OS X operating version, ie 10.3, 10.4 or 10.5.6
• Let us know your computer model, ie Intel Core Duo, Mac Mini, iMac G5 2 Ghz, G4 iMac 800. Hard drive size is not important.
• The amount of RAM generally isn't a problem with modern Macs, but let us know if you have less than 512MB. If you are running Safari or iTunes while using MacPOSx, it can be exhausting free RAM and slow down your computer.
• Give us as detailed a description of the problem as you can. Being verbose is a good thing when trying to resolve computer issues.
  • Please don't report something like, "I can't change the date" and nothing more. Which date, what screen, on what field, would be the questions we would then have to ask next.
  • Provide as much information as possible. For example : "When I open the Sales DB, and I am trying to change the date on an Active order, by clicking on the Invoice Date field, in the Edit mode, nothings happens. I have restarted the program and the problem persists".
• Provide a phone number and a good time to call in case we need to contact you.
• If you can, send us screen shots in an email, by using shift-command-4 and creating a Picture file to illustrate what you see. This can help greatly when trying to troubleshoot your problem.

 

Please click on the link below to fill out the bug report form.

Report a Bug